Return & Private Policy

We accept returns and exchanges or refund based on the following conditions:
* Received wrong items
* Order error
* Faulty, please supply details
* Others, please provide details

 It is within 14 working days from delivery date. You have proof of purchase (order number, delivery note, bank statement). Goods are in original condition (unused, unwashed and retain the original merchandise tag and packaging)

Return Process Procedure
For products which are incorrectly shipped, damaged in transit, with defects please email us info@kimberlybabystore.com. We will pay the return shipping charges and will send a replacement as soon as possible. We reserve the right to pay you back in case there are no stocks left of the item returned.

We will refund the money the way the payment was made. 

  • If the payment was by Credit Card/PayPal, we will refund the Credit Card/PayPal account.
  • If the payment was bank transfer, we will bank-in to you.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days.

Private Policy
Personal Identification Info

Personal identification info are used to process order of the products, customize profile information, internal usage with legal requirements, update status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Confidentiality
Personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of personal details to any third party. We do apply appropriate security application in order to keep all the customers information safe.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.